ABSA - 8 days down the line, no solution as yet

I've reported previously that Absa suspended my account, and the ATM detained my card. We have now fulfil all Absa's requirements, did the FICA, got a new card. But, I still have no access to the accounts. One full week later, and I am still stranded. And it is not only me, it is my husband's account (business can't run), and my 83-year old mother who's medical aid and other payments that can't be made. I wonder if it was a personnel member of Absa's husband's business, and his/her mother's affairs, if it would take a week or more, plus various visits to a branch? So much for a bank!!!!