MK
Magdalene K
1 reviews | Active since Oct 2024
27 Oct 2025, 10:27
ABSA
The worst experience ever. I have been banking with ABSA for years and I have now tried to get the account closed. For the past 3 weeks, I have been going around in circles with the ABSA LEGAL TEAM AND CONSULTANTS. It has costed me so much of money to call in and be transferred to various depertments. Can you get nothing right? ABSOLUTELY DISGUSTED. I REALIZED AFTER YEARS IT'S A WASTE A TIME TO DEAL WITH SUCH PEOPLE. I WILL NEVER RECOMMEND TO ANYONE TO OPEN AN ACCOUNT. NEDBANK HAS BEEN THE BEST SO FAR.
SHAME.
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Replies (5)0
Replies (5)
Absa's replyOfficial
27 Oct 2025, 14:22Dear Magdalene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe
Absa's reply27 Oct 2025, 14:22
Official
Dear Magdalene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe
MK
Magdalene K's updateReviewer Update
30 Oct 2025, 16:29Hi Venessa,
I was sent an email by you advising you will review and give me feedback on my complaint 30/10/25. Since then, I waited to receive an email from you today and it was DISAPPOINTING.
YOU DID NOT INVESTIGATE THE MATTER AND SPOKE ABOUT AN OLD ACCOUNT YET I CLEARLY SPECIFIED THE ACCOUNT NUMBER TO YOU.
HOW HARD IS IT FOR YOU TO READ AND HANDLE COMPLAINTS.
I AM SHOCKED YOU ARE HANDLING THESE COMPLAINTS AND THIS JUST SHOWS THE TYPE OF EMPLOYEES ABSA HAS THAT REPRESENT THEM.
AGAIN, I KINDLY ADVISE YOU TO READ AND REVIEW MY CALLS TO SORT OUT THE MATTER.
A VERY UNHAPPY CUSTOMER.
TO PEOPLE THAT CAN SEE THIS REVIEW, DON'T WASTE YOUR TIME WITH ABSA.
I WILL BE TAKING MY MUM TO CLOSE HER ABSA ACCOUNT AND TAKE OUR BUSINESS ELSE WHERE.
THE FACT THAT I WAITED BACK FOR FEEDBACK TO ONLY BE DISAPPOINTED.
NOW THIS WILL PROLONG THE CLOSURE OF MY ACCOUNT AND I WOULD STILL NEED TO WAIT.
MORE THAN A MONTH LATER, MY ACCOUNT IS STILL NOT CLOSED.
I EVEN TOLD ABSA TO KEEP THE R150. 00 AND TO NOT REFUND ME TO MAKE THE PROCESS EASIER BUT AGAIN DISGUSTED WITH THE SERVICE.
CAN'T WAIT TO GET THIS OVER WITH
I was sent an email by you advising you will review and give me feedback on my complaint 30/10/25. Since then, I waited to receive an email from you today and it was DISAPPOINTING.
YOU DID NOT INVESTIGATE THE MATTER AND SPOKE ABOUT AN OLD ACCOUNT YET I CLEARLY SPECIFIED THE ACCOUNT NUMBER TO YOU.
HOW HARD IS IT FOR YOU TO READ AND HANDLE COMPLAINTS.
I AM SHOCKED YOU ARE HANDLING THESE COMPLAINTS AND THIS JUST SHOWS THE TYPE OF EMPLOYEES ABSA HAS THAT REPRESENT THEM.
AGAIN, I KINDLY ADVISE YOU TO READ AND REVIEW MY CALLS TO SORT OUT THE MATTER.
A VERY UNHAPPY CUSTOMER.
TO PEOPLE THAT CAN SEE THIS REVIEW, DON'T WASTE YOUR TIME WITH ABSA.
I WILL BE TAKING MY MUM TO CLOSE HER ABSA ACCOUNT AND TAKE OUR BUSINESS ELSE WHERE.
THE FACT THAT I WAITED BACK FOR FEEDBACK TO ONLY BE DISAPPOINTED.
NOW THIS WILL PROLONG THE CLOSURE OF MY ACCOUNT AND I WOULD STILL NEED TO WAIT.
MORE THAN A MONTH LATER, MY ACCOUNT IS STILL NOT CLOSED.
I EVEN TOLD ABSA TO KEEP THE R150. 00 AND TO NOT REFUND ME TO MAKE THE PROCESS EASIER BUT AGAIN DISGUSTED WITH THE SERVICE.
CAN'T WAIT TO GET THIS OVER WITH
MK
Magdalene K's update30 Oct 2025, 16:29
Reviewer Update
Hi Venessa,
I was sent an email by you advising you will review and give me feedback on my complaint 30/10/25. Since then, I waited to receive an email from you today and it was DISAPPOINTING.
YOU DID NOT INVESTIGATE THE MATTER AND SPOKE ABOUT AN OLD ACCOUNT YET I CLEARLY SPECIFIED THE ACCOUNT NUMBER TO YOU.
HOW HARD IS IT FOR YOU TO READ AND HANDLE COMPLAINTS.
I AM SHOCKED YOU ARE HANDLING THESE COMPLAINTS AND THIS JUST SHOWS THE TYPE OF EMPLOYEES ABSA HAS THAT REPRESENT THEM.
AGAIN, I KINDLY ADVISE YOU TO READ AND REVIEW MY CALLS TO SORT OUT THE MATTER.
A VERY UNHAPPY CUSTOMER.
TO PEOPLE THAT CAN SEE THIS REVIEW, DON'T WASTE YOUR TIME WITH ABSA.
I WILL BE TAKING MY MUM TO CLOSE HER ABSA ACCOUNT AND TAKE OUR BUSINESS ELSE WHERE.
THE FACT THAT I WAITED BACK FOR FEEDBACK TO ONLY BE DISAPPOINTED.
NOW THIS WILL PROLONG THE CLOSURE OF MY ACCOUNT AND I WOULD STILL NEED TO WAIT.
MORE THAN A MONTH LATER, MY ACCOUNT IS STILL NOT CLOSED.
I EVEN TOLD ABSA TO KEEP THE R150. 00 AND TO NOT REFUND ME TO MAKE THE PROCESS EASIER BUT AGAIN DISGUSTED WITH THE SERVICE.
CAN'T WAIT TO GET THIS OVER WITH
I was sent an email by you advising you will review and give me feedback on my complaint 30/10/25. Since then, I waited to receive an email from you today and it was DISAPPOINTING.
YOU DID NOT INVESTIGATE THE MATTER AND SPOKE ABOUT AN OLD ACCOUNT YET I CLEARLY SPECIFIED THE ACCOUNT NUMBER TO YOU.
HOW HARD IS IT FOR YOU TO READ AND HANDLE COMPLAINTS.
I AM SHOCKED YOU ARE HANDLING THESE COMPLAINTS AND THIS JUST SHOWS THE TYPE OF EMPLOYEES ABSA HAS THAT REPRESENT THEM.
AGAIN, I KINDLY ADVISE YOU TO READ AND REVIEW MY CALLS TO SORT OUT THE MATTER.
A VERY UNHAPPY CUSTOMER.
TO PEOPLE THAT CAN SEE THIS REVIEW, DON'T WASTE YOUR TIME WITH ABSA.
I WILL BE TAKING MY MUM TO CLOSE HER ABSA ACCOUNT AND TAKE OUR BUSINESS ELSE WHERE.
THE FACT THAT I WAITED BACK FOR FEEDBACK TO ONLY BE DISAPPOINTED.
NOW THIS WILL PROLONG THE CLOSURE OF MY ACCOUNT AND I WOULD STILL NEED TO WAIT.
MORE THAN A MONTH LATER, MY ACCOUNT IS STILL NOT CLOSED.
I EVEN TOLD ABSA TO KEEP THE R150. 00 AND TO NOT REFUND ME TO MAKE THE PROCESS EASIER BUT AGAIN DISGUSTED WITH THE SERVICE.
CAN'T WAIT TO GET THIS OVER WITH
Absa's replyOfficial
31 Oct 2025, 08:34 Dear Magdalene Regarding complaint ref C-***3, we sincerely apologise for the error, and I will be in contact with you this morning to discuss your concern further. Kind regards,Group Customer CareVanessa Crowe
Absa's reply31 Oct 2025, 08:34
Official
Dear Magdalene Regarding complaint ref C-***3, we sincerely apologise for the error, and I will be in contact with you this morning to discuss your concern further. Kind regards,Group Customer CareVanessa Crowe
MK
Magdalene K's updateReviewer Update
31 Oct 2025, 14:52Hi,
Please contact me
Please contact me
MK
Magdalene K's update31 Oct 2025, 14:52
Reviewer Update
Hi,
Please contact me
Please contact me
Absa's replyOfficial
31 Oct 2025, 15:39Dear Magdalene Regarding complaint ref C-***3, I will call you now Kind regards,Group Customer CareVanessa Crowe
Absa's reply31 Oct 2025, 15:39
Official
Dear Magdalene Regarding complaint ref C-***3, I will call you now Kind regards,Group Customer CareVanessa Crowe