AS
Adriaan S
1 reviews | Active since Sept 2024
26 Sept 2024, 16:04
*********** absa
Absa phoned me about switching to a new debi check system and changed my debit date. I have the funds in my account and now they phoned me because I did not pay my avaf account. Imagine phoning someone with the funds and active debit order and asking why they did not pay. They did not change the debit date on their system and now my credit score is impacted because they did not make the correct changes. For 6 years I did not miss one payment but thanks to absa, my credit score is now impacted.
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Replies (1)Absa's replyOfficial
26 Sept 2024, 17:23Dear Adriaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply26 Sept 2024, 17:23
Official
Dear Adriaan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
