Absa

Hello Peter,

I am a young professional and have been with Absa since 2013. I have always believed that I could rely on my bank to take good care of my financial interests, but I recently had a horrible experience as a customer of the bank.

About three weeks ago I reported to Absa that multiple unauthorised deductions appeared on my account I reported this as soon as I got to know about it. Within three days I could see how the money was leaving my account without any intervention by Absa. I even visited the Gardens branch in Cape Town to report the incident. The bank undertook to investigate and that the ***** department would be in touch with me within 15 days. Needless to say, that as a young professional I have been left penniless all this time. Today is the 11th (working day) since I have reported it and I have not heard ANYTHING from Absa.

I’m not sure if I should hold my breathe on this one, but please tell me what I can do.

Thank you so much for this platform. Because I seem not able to get through to Absa.