SP
Sindiswa P

1 reviews | Active since Oct 2020

07 Oct 2020, 07:35

Absa

will would like to complain about the power service i have received at Absa, I visited branch of in Pretoria regarding my bank card that was closed. I have seated on queue for 1 hour and finally i went to consultant and she was not able to assist me, we called absa recoveries department for more than 3 hours but the call was not answered ***) and following day I have called ***consultant was not able to assist she transfers to the same number that i have called yesterday but no answer again

I am so disappointed with the service that I have received as today I didn't receive assistance.

0
Replies (1)
Absa
Absa's reply07 Oct 2020, 08:40
Official
Dear Sindiswa, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd