ABSA

ABSA has the worst customer service by far, proven. The problem is absolutely the people working there. How they were appointed in a customer service position is above my paygrade. I have spoken to many client service consultants, and all of them lack a true passion for their customers. They don't grasp the concept that customer service is even more important than the services they offer. You always hear it takes 5 working days to complete your request, but 10 working days, 3 emails and many phone calls down the line, still no feedback. Please don't even bother contacting me, because last time I could not even get proper client service from the complaints team. I am seriously considering moving to another bank.