ABSA: 60 Days, Zero Accountability, and the "Branch-to-Branch" Runaround

Since March 10, 2026, I have been struggling to have incorrect transaction and monthly fees reversed on my account. Two months and multiple branch visits later, I am no closer to a resolution. My recent experience at the Helderberg branch was the breaking point. After spending roughly 45 minutes at the counter, the staff failed to resolve the issue and simply instructed me to go to the Strand or Somerset West branches instead. It is unacceptable for a client to be treated as a messenger between branches for the bank’s own billing errors. Past experience has shown that ABSA only takes action when a public complaint is lodged; therefore, this is my second poor review of ABSA on Hello Peter. Their lack of service and accountability is staggering.