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PG
Peter G

1 reviews | Active since Dec 2019

04 Jul 2023, 06:48

Absa ***

Once you do payment to your account from another bank it takes weeks to reflect. Why is this happening since you guys are giving me the account details. This is now the second month that my card and the amount paid is not reflecting.. I'm sending numerous emails to Absa but yet nothing has been done to get my money to reflect in my account. Why does my money not reflect and why is Absa so *********** to allocate payments it does not take a week if I paid standard bank to release the funds immediately into the Absa account so yet I've paid for the immediate transfer but it is not allocated yet again. Second ****ing month in a row.

0
Replies (3)
Absa
Absa's reply04 Jul 2023, 08:16
Official
Dear Peter Griesel

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is  C-***9  Kind regards,Group Customer CareVanessa Crowe
PG
Peter G's update04 Jul 2023, 11:40
Reviewer Update
Please note that nobody has phoned me in regards to this complaint I still don't see my ****ing payment that was made to my Absa credit card. Why the **** do I need to continue phoning and emailing if the people at ABSA are ****ing stupid and not helpful????????? When will I receive a ****ing call or someone to tell me when my money will reflect. As now I received a ****ing statement that does not show my ****ing payment and now I need to pay interest due to ABSA being ****ing ***********! ****ing phone me *** you have the ****ing reference and you have my ****ing id number get in ****ing contact with me to sort this **** out. *** are the guys doing there.
Absa
Absa's reply04 Jul 2023, 12:02
Official
Dear Peter  Griesel

I will be sending you an acknowledgement email shortly to communicate further regarding case #  C-***9  Kind regards,Group Customer CareVanessa Crowe