MF
Maritza F

1 reviews | Active since Sept 2016

22 Feb 2023, 06:48

ABSA

Worst service ever!! Stay far away from ABSA wills division!! Or it will haunt you for the rest of your life.

I cancelled my Will with ABSA on numerous occasions however Absa continues to debit the "safe keeping charges” . Every year I request and e-mailed another cancellation form - with no results!

I DO NOT want my will to he with Absa - you will not handle my estate. I gave a will with and it is in “safe keeping” with my attorney FREE OF CHARGE!

Trying to get hold of them on the toll free number takes on average 45 minutes of listening to voice recordings and terrible music.

This is *****, ABSA bank and I did not give Debi Check permission on my account and I want this cancelled and I want to be refunded please.

0
Replies (1)
Absa
Absa's reply22 Feb 2023, 09:37
Official
Dear Maritza Ferreira  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards, Group Customer Care Rezona Louw