TJ
Trudie J

1 reviews | Active since Jun 2022

21 Jun 2022, 09:21

ABSA

I have been with ABSA all my life but after my father's passing and the way they handled his late account I have decided to move to FNB. Bad enough to loose a loved one, then having to be frustrated by the way ABSA handled the accounts, it is a struggle to open an late estate account, then a bigger struggle to get them to transfer the money from the current account to the late estate account (it took months) then to discover they want to charge me R680 just to pull statements on my fathers original account because I need them to pull statements for a year that would not have been necessary if they did not take so long to handle my father's accounts. My mother also passed away and FNB opened a late estate account for her in a day and her money was transferred into the account within two weeks. I am done with ABSA.

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Replies (1)
Absa
Absa's reply21 Jun 2022, 14:04
Official
Dear Trudie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4  Kind regards,Vanessa CroweGroup Customer Care