1 reviews | Active since Sept 2019
Absa
Hi my name is zayaan Jackson I had the worse experience with absa a couple of months back I opened a absa cheq account wanting to put my business money into it as my business was just starting off about a week after I opened the account I needed to make a payment of 25 000 I was in the middle of a business deal that could make my business grow I then needed to make a payment of 34 000 I then was standing next to the guy was about to make the deal with I put in all his banking details the payment declines I try it again it then declines again I then call absa Airport branch I spoke to a gentleman he then advised me that you can not make a payment of anything over 25 000 after 3pm I then said that does not make any sense anyway I then tried to make a payment of 15 000 it then declined again by then I was embarrassed I told the guy let me go to the airport branch to find out what is going on I then got to the branch a female assisted me I told her the app does not want to do the transfer I need my money can she show me how to transfer the money back to my nedbank account because If banking with absa start like this I do not want to bank with absa she did not assist me to transfer the money I said the. Please give me the hard cash I need my money I dont understand why is it so hard to get my money out of absa she then said that you need to call in so that they can gather the money they don't have that amount in the branch I said again then show me how to transfer my money back to nedbank because I never had this problems with them before she said please give me a minute I will see what I can do a half and hour later she then came with the money she did not tell me about the costs that I would need to pay for the money that I got in the branch I then got a call about two months later stating that I have a overdraft on the account and it is in arrears I then said no I do not have a over draft on the account I said that yes I drew all my money out of the account because your app did not want me to do the transfer and I said I refuse to pay for something that is not my fault the lady then said I understand she will make a note a week later I got a call again I repeated my story after that they didn't call back again then today I get a call from vericred stating that absa handed me over I am beyond ****ed this **** is unacceptable I will be taking this further I will not recommend anyone to use absa they are pathetic
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
