ABSA *****

In 2022 I asked ABSA to remove my older cellphone from my account. In June 2023 there was a *****ulent transactions committed by that number using cellphonebanking. I called absa to report this. No action was taken by absa, it's almost two months now. I contacted the business who this payment was made to and asked for refund. The business asked for a letter from ABSA confirming that it was ***** before they could refund me. I have contacted ABSA three times requesting them to provide me with a letter but they are not willing to assist me, stating that they don't issues letters to the individuals. I don't know what to do next