Absa

Good evening sir I am terribly disappointed in absa once again because my Ford ranger was taken by the sheriff now for non payment although I have all my proof of payment. I am in a terrible disgusting situation now becos of incompetence on absa side. I am currently busy with a big construction job that needs my vehicle and also the embarrassing situation of onlookers while my vehicle was taken away from me after I was assured by your personnel that everything was sorted. I stand to loose my work now and it affects my workers and their families also. I now need to hire a bakkie to do my work. I am now forced to seek legal advice to take this matter further

Sent from my Huawei phone

-------- Original message -------- From: "Basani Hlungwane (ZA)" <***ca> Date: Tue, 08 Nov 2022, 5:56 pm To: Abdullah Davids <***> Subject: RE: C-‪***1‬ Hellopeter Abdullah Davids for SMART BUILD CONSTRUCTION AN MAINTENANCE (PTY) LTD - Absa vehicle finance [ ref:_00D1r1GluM._5005qEnP5O:ref ]

You are most welcome, Sir.

Thank you so much for all your patience.

Kind regards,

Basani Hlungwane

Specialist Case Manager: Social Media Complaints

T +11 ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

From: Abdullah Davids <***> Sent: Tuesday, November 8, 2022 5:39 PM To: Basani Hlungwane (ZA) <***ca> Subject: Re: C-‪***1‬ Hellopeter Abdullah Davids for SMART BUILD CONSTRUCTION AN MAINTENANCE (PTY) LTD - Absa vehicle finance [ ref:_00D1r1GluM._5005qEnP5O:ref ]

I have received thank you

On Tue, 08 Nov 2022, 5:37 pm Basani Hlungwane (ZA) <***ca> wrote:

Dear Mr Abdullah Davids,

Case reference C-‪***1‬.

We refer to the below and advise that the settlement quote has been completed and the figures communicated to you by our Vehicle Finance Division. Please see attached for ease of reference.

Once again, we extend our unconditional apology for the inconvenience that may have been caused as this is not aligned with Absa bank's service theme of customer-centricity.

We trust that your future dealings with us will be more pleasant.

Kind regards,

Basani Hlungwane

Specialist Case Manager: Social Media Complaints

T +11 ‪***‬

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

From: Abdullah Davids <***> Sent: Saturday, November 5, 2022 9:37 AM To: Basani Hlungwane (ZA) <***ca> Subject: Re: C-‪***1‬ Hellopeter Abdullah Davids for SMART BUILD CONSTRUCTION AN MAINTENANCE (PTY) LTD - Absa vehicle finance [ ref:_00D1r1GluM._5005qEnP5O:ref ]

I'm thanking you for your response sir have a blessed weekend

On Fri, 04 Nov 2022, 11:18 pm Basani Hlungwane (ZA) <***ca> wrote:

Dear Mr Abdullah Davids,

We have not forgotten about your matter. The settlement quote has been requested from our Avaf Admin team and we will issue you with the figures by no later than the end of the day 08/11/2022.

Your patience is greatly appreciated. Thank you.

Kind regards,

Basani Hlungwane

Specialist Case Manager: Social Media Complaints

T +11 ‪***‬

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

From: Basani Hlungwane (ZA) <***ca> Sent: Wednesday, November 2, 2022 6:22 PM To: *** Subject: C-‪***1‬ Hellopeter Abdullah Davids for SMART BUILD CONSTRUCTION AN MAINTENANCE (PTY) LTD - Absa vehicle finance [ ref:_00D1r1GluM._5005qEnP5O:ref ]

Dear Mr Abdullah Davids,

Case reference number C-‪***1‬.

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced.

My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and will investigate the matter for you and provide you with an update or feedback by no later than the end of day 04/11/2022. My contact details are below and please free to communicate with me should you need any further details.

I look forward to being of assistance.

Kind regards,

Basani Hlungwane Specialist Case Manager: Social Media Complaints

T +11 ‪***‬

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa

www.absa.africa

CONFIDENTIAL

Written by: Abdullah D | 2 November 2022 at 11:48am

Absa vehicle finance HP Logo Write a review Abdullah D 1 reviews | Active since Mar ‪2022 17‬ Mar 2022, 20:11 Absa vehicle finance I am a disgruntled client of absa vehicle finance. I purchased two Ford ranger vehicles from Ford and absa financed one vehicle Westbank the other. Wen covid started the banks gave 3 months grace period for payment and Wesbank did that on one vehicle. Thinking that absa was compelled to do the same I only again started paying on the fourth month. Out of the blue absa recovery calls me I need to pay 20 000 for 3months arrears. Me not knowing any better pays the 20 000 to absa thinking I'm in the clear. I never skipped one payment as my debit orders went off like clock work. December I went to Ford wanting to know what settlement amount on both bakkies were because I wanted later models and I was told I am in arrears with 35 000. I have contacted absa on numerous occasions and was told that someone would be contacting me but up till today no response from absa. I have all my payment proof of every month debit order being paid neva missed but I'm in arrears according to them. Nobody at absa can give me clarity on how I owe 35 000 on that one bakkie. Now I suppose my business name is tarnished also for slow payer or blacklisted but I have neva received clarity from absa after I was promised to be given a run down of my account. I have 5 vehicles and 4 of them with Wesbank why would I not pay one that I need for my business but pay the others? I am crying out for assistance. I once again have problems with my account at absa I'm trying to get a settlement on my bakkie but am told it's with legal again after I was assured that everything is sorted and the lady I was liaising with found the problem and she said that it was sorted I forwarded all my proof of payments but I still can't get a settlement amount I have mailed the chief financial manager on two separate occasions but he never responded to me I am really frustrated with *********** people at absa. Once again every body just conveniently passes the buck but nothing constructive gets done. I have never once ever received a statement from absa. I am in desperate need of assistance AD Abdullah D View Reviewer History Full name: Abdullah Davids ID: ‪***‬ Email: *** Mobile: ‪***‬ Review source: Organic Ref number: Not provided Place of incident: Johannesburg

ref:_00D1r1GluM._5005qEnP5O:ref

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

Absa is committed to complying with applicable data privacy laws and to safeguarding the privacy and security of the personal information it collects and processes, in respect of all current and prospective clients. To understand more about how we collect, store, and process your personal information, please view our privacy statement at absa.co.za

This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it.

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

Absa is committed to complying with applicable data privacy laws and to safeguarding the privacy and security of the personal information it collects and processes, in respect of all current and prospective clients. To understand more about how we collect, store, and process your personal information, please view our privacy statement at absa.co.za

This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it.

Absa Bank Limited is a subsidiary of Absa Group Limited and is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7.

Absa Bank Limited provides services to Absa Group Limited and its subsidiaries.

Absa is committed to complying with applicable data privacy laws and to safeguarding the privacy and security of the personal information it collects and processes, in respect of all current and prospective clients. To understand more about how we collect, store, and process your personal information, please view our privacy statement at absa.co.za

This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments. Internet communications are not guaranteed to be secure or virus-free. We do not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. We may monitor replies to this e-mail for operational or business reasons. Any opinion or other information in this e-mail or its attachments that does not relate to our business is personal to the sender and we do not endorse it. My contact information again is *** I am ****ed off u people don't know ur work.