YI
Yasmeen I
1 reviews | Active since Jun 2022
09 Jun 2022, 18:56
Absa 3D secure incompetence
Credit card not able to make online purchases Contacted 3D secure for 10 days!! No joy….. Still waiting for manager to get back to me..
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
10 Jun 2022, 09:35 Dear Yasmeen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply10 Jun 2022, 09:35
Official
Dear Yasmeen, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
10 Jun 2022, 09:37Please be advised that we sent you an email requesting you to please provide us with the account number or ID number concerned. Also, confirm the error message that you get when trying to perform the transfers for our Digital Banking Specialist to look into the matter for you
Best regards,
Absa's reply10 Jun 2022, 09:37
Official
Please be advised that we sent you an email requesting you to please provide us with the account number or ID number concerned. Also, confirm the error message that you get when trying to perform the transfers for our Digital Banking Specialist to look into the matter for you
Best regards,
YI
Yasmeen I's updateReviewer Update
10 Jun 2022, 16:25Hi
My ID no is ***
The credit card : ***
When trying to make an online purchase I received multiple OTP and cannot complete the transaction..
My ID no is ***
The credit card : ***
When trying to make an online purchase I received multiple OTP and cannot complete the transaction..
YI
Yasmeen I's update10 Jun 2022, 16:25
Reviewer Update
Hi
My ID no is ***
The credit card : ***
When trying to make an online purchase I received multiple OTP and cannot complete the transaction..
My ID no is ***
The credit card : ***
When trying to make an online purchase I received multiple OTP and cannot complete the transaction..
Absa's replyOfficial
13 Jun 2022, 11:01Dear Yasmeen,
Thank you so much for the information provided.
The matter is receiving attention and we will get back to you. Thank you.
Thank you so much for the information provided.
The matter is receiving attention and we will get back to you. Thank you.
Best regards,
Absa's reply13 Jun 2022, 11:01
Official
Dear Yasmeen,
Thank you so much for the information provided.
The matter is receiving attention and we will get back to you. Thank you.
Thank you so much for the information provided.
The matter is receiving attention and we will get back to you. Thank you.
Best regards,