Absa

I am extremely disappointed in the lack of assistance and empathy from Absa regarding a simple debit order date change request.

I have explained multiple times that the vehicle is financed in my name, but my husband is the one making the payments as his salary is only paid at the end of the month. I requested that the debit order simply be moved from the 25th to the last day of the month to accommodate this situation and avoid unnecessary payment issues.

Instead of trying to assist or provide a workable solution, I have repeatedly been told that nothing can be done. I find this completely unreasonable and very frustrating, especially considering that I am proactively trying to ensure that payments are made on time.

Customers should not have to fight for basic assistance and flexibility, particularly when trying to avoid missed payments. The unwillingness to help in this situation is disappointing and honestly makes me question the level of customer care being provided.

I would appreciate if someone from ABSA who is actually willing to assist could please contact me and help resolve this matter.