AZ
Ayanda Z
1 reviews | Active since May 2022
13 May 2022, 05:14
Absa
I had a claim with Absa for my late busband sice last year which is still not resolved and I have been callinga absa desesaesed department almost everyday and they keep on telling me that there is a hold and they have escalated the matter to someone who will uplift the hold...but no response yet...same story everytime I call this department ...please help
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Replies (2)
Absa's replyOfficial
13 May 2022, 10:13Dear Ayanda Zulu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply13 May 2022, 10:13
Official
Dear Ayanda Zulu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
17 May 2022, 12:55Dear Ayanda Zulu
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number for your late husband to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number for your late husband to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply17 May 2022, 12:55
Official
Dear Ayanda Zulu
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number for your late husband to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with the account or ID number for your late husband to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw