ABSA - 3 Months Later — Still No Progress on Further Advance!

3 Months Later — Still No Progress on Further Advance!

I app**** for a further advance on my ABSA home loan on 25 April 2025. Today is 17 July 2025, and after nearly 3 months, the documents haven’t even been signed — let alone processed.

As an existing client, I expected a far more efficient and professional experience. Instead, I’ve had no feedback from the Home Loans Sales team, and no communication from the vetting team to confirm or update policy records. I’ve had to chase every step of the process myself, with little to no support from ABSA.

This entire experience has been nothing short of disgraceful. The complete lack of urgency, transparency, and basic customer care is shocking — and frankly unacceptable from a major financial institution.

At this point, I am seriously considering moving my home loan to another institution that values its customers and actually delivers on service.

If this is how ABSA treats long-standing clients, I’d strongly advise others to think twice.