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sharl R
1 reviews | Active since Jan 2012
26 Nov 2025, 13:03
Absa 3 D Secure and IT Department worst service ever
I have for the past month contacted the 3D Secure Line for Absa as I receive no notifications via the Absa app when I attempt to deposit money into my online Lotto app. On 14 November 2025 they escalated my complaint to the IT section but no one has attended to my problem. As Absa did not resolve my problem within 3 to 5 working days, I have followed up with the 3D secure section every third day as they undertook to get back between 24 and 48 hours. No one ever comes back. Despite having a reference number this apparently does not assist the officials at Absa as each time they have to phone the IT section who do not answer their phones. Should this matter not be resolved, I shall be forced to cancel my Credit Card and take my business to another bank
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Replies (7)0
Replies (7)sR
sharl R's updateReviewer Update
27 Nov 2025, 15:273D Secure came back and Thobogo advised that I should remove my previous device from notifications which I subsequently did but I still do not receive any notifications when attempting to purchase online. The matter is still unresolved since October 2025
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sharl R's update27 Nov 2025, 15:27
Reviewer Update
3D Secure came back and Thobogo advised that I should remove my previous device from notifications which I subsequently did but I still do not receive any notifications when attempting to purchase online. The matter is still unresolved since October 2025
Absa's replyOfficial
27 Nov 2025, 17:01Dear Sharl
I have sent you an email yesterday, not sure if you saw it.
Kindly respond on the email for yesterday, it will be coming from GCC but my Absa signature is underneath there and advise us which device was removed.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
I have sent you an email yesterday, not sure if you saw it.
Kindly respond on the email for yesterday, it will be coming from GCC but my Absa signature is underneath there and advise us which device was removed.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply27 Nov 2025, 17:01
Official
Dear Sharl
I have sent you an email yesterday, not sure if you saw it.
Kindly respond on the email for yesterday, it will be coming from GCC but my Absa signature is underneath there and advise us which device was removed.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
I have sent you an email yesterday, not sure if you saw it.
Kindly respond on the email for yesterday, it will be coming from GCC but my Absa signature is underneath there and advise us which device was removed.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
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sharl R's updateReviewer Update
28 Nov 2025, 08:57Hi Nthabiseng
No I did not receive your email yesterday. Please resend your mail.
Kindly note that the Samsung A20 device has been removed
Regards
Sharl
No I did not receive your email yesterday. Please resend your mail.
Kindly note that the Samsung A20 device has been removed
Regards
Sharl
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sharl R's update28 Nov 2025, 08:57
Reviewer Update
Hi Nthabiseng
No I did not receive your email yesterday. Please resend your mail.
Kindly note that the Samsung A20 device has been removed
Regards
Sharl
No I did not receive your email yesterday. Please resend your mail.
Kindly note that the Samsung A20 device has been removed
Regards
Sharl
Absa's replyOfficial
28 Nov 2025, 11:33Dear Sharl
The email has been sent.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The email has been sent.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply28 Nov 2025, 11:33
Official
Dear Sharl
The email has been sent.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The email has been sent.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's replyOfficial
01 Dec 2025, 20:24.
Absa's reply01 Dec 2025, 20:24
Official
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sharl R's updateReviewer Update
02 Dec 2025, 08:45Despite having advised Absa officials the last month what my problem was, there is no knowledge or skills or the will power from any official to address and rectify the problem. I have been advised by Nthabiseng Sibande that she had sent me a mail on two occasions, but no mail was received. I then requested that she should send the mail to an alternative email address but I only received a full stop as a reply. The service level from Absa is to say the least appalling , non existent and lacks any form of professionalism. No one ever phones back as to inquire whether the problem has been solved. In the past week from24 to 28 November 2025 I have used more than two (2) hours of my airtime talking to *********** officials at 3D Secure and Internet Services and Action Line but to no avail. Do I want to proceed with such incompetence? I think not
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sharl R's update02 Dec 2025, 08:45
Reviewer Update
Despite having advised Absa officials the last month what my problem was, there is no knowledge or skills or the will power from any official to address and rectify the problem. I have been advised by Nthabiseng Sibande that she had sent me a mail on two occasions, but no mail was received. I then requested that she should send the mail to an alternative email address but I only received a full stop as a reply. The service level from Absa is to say the least appalling , non existent and lacks any form of professionalism. No one ever phones back as to inquire whether the problem has been solved. In the past week from24 to 28 November 2025 I have used more than two (2) hours of my airtime talking to *********** officials at 3D Secure and Internet Services and Action Line but to no avail. Do I want to proceed with such incompetence? I think not
Absa's replyOfficial
02 Dec 2025, 13:52Dear Sharl
Thank you for taking my call earlier.
Thank you for taking my call earlier.
Absa's reply02 Dec 2025, 13:52
Official
Dear Sharl
Thank you for taking my call earlier.
Thank you for taking my call earlier.