Absa

They are supposed to protect your money from ********** Debit orders, they instead told me to contact the people/company that keeps loading debit orders on my account. Me: How? I don’t know them I asked. Absa Consultant: how do they know your details? Me: I don’t know it’s *****. Absa consultant: we can’t do anything about it then, you’ll have to come to the branch to reverse them. Me: okay..... walks into FNB branch next door to open new account. Hope it will be a better experience.

Customer service sucks at the Hennopspark branch. I spent close to 2 hours waiting to be treated like a idiot who gives out he’s details to anyone. I thought self service at Absa was great but I was shown flames when all ********** debit orders aren’t available to me as a customer and I have to call and explain why I’m reversing a debit order on my account. Not going to get into the lack of transparency and blatant ignoring of my wishes as a customer to not be sent any letters via post to my address but I still get them, I don’t know why, What happened to just emails.