WG
William G
1 reviews | Active since Jul 2019
17 Jul 2019, 09:09
ABSA
My husband app**** for an overdraft on monday, since may we have tried and they never call us back. we wen't to absa on monday app**** and they said it was approved, sent my husband an sms to say that it has been activated and when we called them they said wait 3 days it has been moved to a payout consultant. They have not contacted us at all????
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
17 Jul 2019, 14:34 Dear Client,
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply17 Jul 2019, 14:34
Official
Dear Client,
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. I tried calling on cell number provided. Kindly provide me with your ID number (send privately) in order for me to log an incident and investigate your concern. Feedback will be provided once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
WG
William G's updateReviewer Update
17 Jul 2019, 15:18*** William Matthew Gage
***
They have advised that they are offline? since monday and asked us to call back tomorrow? why do you not call us as your clients?
***
They have advised that they are offline? since monday and asked us to call back tomorrow? why do you not call us as your clients?
WG
William G's update17 Jul 2019, 15:18
Reviewer Update
*** William Matthew Gage
***
They have advised that they are offline? since monday and asked us to call back tomorrow? why do you not call us as your clients?
***
They have advised that they are offline? since monday and asked us to call back tomorrow? why do you not call us as your clients?
WG
William G's updateReviewer Update
17 Jul 2019, 15:19and I did not provide a cell number to begin with so where did you cal me? please resolve this
WG
William G's update17 Jul 2019, 15:19
Reviewer Update
and I did not provide a cell number to begin with so where did you cal me? please resolve this
WG
William G's updateReviewer Update
17 Jul 2019, 15:24are u aware that the payout sy
stem is offline? can we please have feedback today as the service has been horrible
stem is offline? can we please have feedback today as the service has been horrible
WG
William G's update17 Jul 2019, 15:24
Reviewer Update
are u aware that the payout sy
stem is offline? can we please have feedback today as the service has been horrible
stem is offline? can we please have feedback today as the service has been horrible
Absa's replyOfficial
18 Jul 2019, 09:19 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***3. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply18 Jul 2019, 09:19
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***3. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,