ABSA

I have an account for Absa now for 13 years, I recently relocated to the Netherlands and I am not able to use my internet banking because my OTP is linked to my then South African mobile number which doesn't exist in the Netherlands.

I have contacted ABSA, even tried to speak to their international department. I was advise that ABSA is not able to assist me because I need to go inside a branch to change the mobile number linked to my internet banking.

No consideration for the customer at all, how could it be that I must fly back to South Africa to obtain assistance on this matter. Additionally the bank personal are able to call the customer back, I have to spend a lot of money on internal calls trying to connect and speak to the right person.

I have reported this matter through the call center in August 2018 , and even voiced out my frustration and I haven't received any feedback and assistance up until now.

I have further send my complain to the complains department, and I am still waiting for feedback.