ABSA

To whom this may concern:

I normally don't complain so everything leading up to this point has become too much.

First of all i have been with ABSA for 6+ years, my entire portfolio is with ABSA. Your bank charges are insanely expensive your, branch staff entirely *********** and your call centre staff, don't get me started. I guess this is due to the country we live in, where service delivery is just words.

I rushed to the nearest ABSA branch after work which was slightly after 16h00, as I needed to deposit R7800+- . I proceeded to follow the ATM instructions for a cash deposit and then inserted the cash. The deposit was unsuccessful and cancelled, I got a receipt back stating the transaction was unsuccessful. In a panic I didn't know what to do or who to call as this has never happened to me, that's when your branch members must have finished their shifts as employees started exiting the branch.I proceeded to ask for help which was a waste of my time. I then Called the number on the ATM and was helped by Tumi only to be told I need to go into my nearest branch to resolve the matter. Dear Tumi and ABSA where do I get the time to go to a branch and resolve this matter? Being a working professional you can't just take off when you want to.

I cannot wait 1-2 working days to get this matter sorted as I needed the money a.s.a.p!!!

Please contact me urgently. ********** 981