Absa

I had a vehicle financed trough absa which i then sold and settled. I then received SMS's saying that they are going to load insurance on my next debit for the vehicle because the saw the insurance was cancelled i then phoned absa and spoke to about 5 different people stating to all of them the vehicle is not on my name anymore and the debt is settled i also sent trough the settlement paper as well as Proof of Payment. 2 days later absa debited the installment for the vehicle as well as the insurance they loaded without my permission. I immediately phoned them and asked them to reverse that money immediately because it is settled why are they taking my money. This was a week ago already, they promised me my money will reflect in my account on Thursday 31st of May 2018. Today the 7th of June 2018 i still don't have my money I've spent hours on the phone with absa and going trough departments like crazy speaking to a bunch of people who said they will sort it out and i got a reference, when i phone absa today the reference they gave me wasn't even on my account, (got the wrong reference) Now i have debt i have to pay but i do not have money because absa took my money which they weren't supposed to in the first place. I am highly disappointed with absa and are busy changing all my accounts to FNB. And i will never again do anything with Absa bank or suggest absa for anyone. Absa Accounts and Vehicle and assit finance are useless and no one deserves the absolute ******* service they give. It is also not the first time they do this. i have been an absa client my whole life, untill today. I hope i get a call from a manager so i can tell him the whole story and they can go listen to all the recordings i was promised my money back a week ago and still it is not done yet.