ABSA

Cleary ABSA has absolutely no desire to retain me as a customer!!! Via internet banking on my business account on the 31st May, I app**** for a credit card. Thinking that the offer was OBVIOUSLY linked directly to my business account as said notification was that I qualified. Clearly a programming overview as one would think that if I am already on the site - for business banking that said CC would be for my business. Evidently not. I must just point out that to apply for an FNB CC - is a matter of minutes ... ABSA .... we’re going on 7 days. After receipt of various sms and emails I gather that said processing is for a PERSONAL rather than a business CC - so I phone the call centre and said agent tells me - no problem at all, she'll make sure it’s processed as such. This after having sent numerous emails to my business banker requesting that the CC be processed in my BUSINESS. To date no reply. It’s being a week. Then today another agent calls me – to request my documents – all of which he has barring my proof of residence. So I politely ask why a lease agreement in the name of my BUSINESS is not sufficient … BLANK. I then reiterate that the CC should be in the name of the business and NOT in my personal capacity – to which he responds that this is the first he has heard of this – and he needs my proof of residence … I repeated my question. Eventually out of pure exasperation ad frustration he simply dropped the call. I wasn’t particularly polite so I can understand this. I then phone my business banker and ask him why it is that he hasn’t responded to my mails to which he replies “ I am extremely busy and I am doing this all alone and many people are on maternity leave …” He added that he is in the process of catching up one his emails from two days ago. I rep**** that my email is from 6 days ago. He gives me a whole long story about the processing of my PERSONAL CC and that a business CC application cannot be done online … or via the process that I am following … I responded that perhaps if he had had the courtesy of responding to my mails – that I would know that. So ABSA – here’s a challenge … I am going to call FNB Business banking in the morning …. And I am almost 100% convinced that they will by the COB tomorrow, be able to offer me a CC AND A BUSINESS ACCOUNT … what can ABSA do?