Absa

Good Morning

I have a cheque acc with absa which is currently in arrears due to unemployment a few months ago.I started making payments towards this acc as and when could. A month ago the acc was closed without anyone notifying me. Although it's my fault that the acc is overdue, I am now trying to rectify the situation.

I went to my nearest branch to make a payment in the branch where the lady said they are unable to help me in branch and gave me a number to call. First of all it was the wrong number. When I finally got the correct number the lady who helped me telephonically said that the acc is not closed and I have to go to my nearest branch to sort out the problem. I then got another number to call where the guy said that the acc is closed but I need to go to the branch to make payments as I can't make payments towards my acc anymore.

I eventually got a hold of the CEO's email address where a lady gave me a suspended acc number to pay my monies into with my cheque acc number as reference. The first Saturday of the month when I went back to my nearest branch to make a payment towards this acc, the teller said that I can only pay via cash. When I went into the bank on Saturday to pay the cash, the teller said that the suspended acc number given to me, does not exist. I still have not made any payment till thus far further on the acc.

I really want to pay off this acc and avoid any other charges against my name, however I can't go into the bank every weekend to try and sort out a problem and no one is able to help me.

I never had a problem with Absa's services up until now. They have my contact number and as I am not always able to answer my phone, an email would've been appreciated to notify me that I need to make arrangements as the acc will be closed.