MS
Mymoona S
1 reviews | Active since Aug 2011
06 Feb 2017, 12:18
ABSA
<p>Bought electricity as normal via cellphone banking,still did not receive my token. It took me less than an hour to findout out if I received a token or not. It takes ABSA 7 working days to findout and pay my money back? With all the new technology out there,it still takes them 7 working days? Spoken to Zubair at Ontec,was not helpful,sorry,investigation will take 7 working days,so I as the customer needs to be without electricity for 7 days? YES ma'am. That is the procedure from ABSA. Really taking my husband up on the offer of CHANGING BANKS.</p>
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
06 Feb 2017, 16:03
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply06 Feb 2017, 16:03
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
MS
Mymoona S's updateReviewer Update
08 Feb 2017, 13:23Seriously the worst service received,and Nthabiseng telling me there is over 4 million employees,and she needs to knock on each door to find out who dealt with me???I am 100% sure there is NOT a million people,in your company named Nolotando,female,and deals with refunds???????? I also work for a very big company,also international company,and clearly we have a system in place,if someone speaks to a customer,make notes on the system,so that your collegue DO NOT look ***********????
MS
Mymoona S's update08 Feb 2017, 13:23
Reviewer Update
Seriously the worst service received,and Nthabiseng telling me there is over 4 million employees,and she needs to knock on each door to find out who dealt with me???I am 100% sure there is NOT a million people,in your company named Nolotando,female,and deals with refunds???????? I also work for a very big company,also international company,and clearly we have a system in place,if someone speaks to a customer,make notes on the system,so that your collegue DO NOT look ***********????
Absa's replyOfficial
09 Feb 2017, 15:23Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Feb 2017, 15:23
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
MS
Mymoona S's updateReviewer Update
09 Feb 2017, 16:40Still no feedback. No customer service. As promisedby Nolotando,my money was suppose to be in bank account today. And GUESS WHAT.... STILL NOTHING.REALLY PATHETIC, where's THE CUSTOMER SERVICE.
MS
Mymoona S's update09 Feb 2017, 16:40
Reviewer Update
Still no feedback. No customer service. As promisedby Nolotando,my money was suppose to be in bank account today. And GUESS WHAT.... STILL NOTHING.REALLY PATHETIC, where's THE CUSTOMER SERVICE.
Absa's replyOfficial
10 Feb 2017, 10:41
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Feb 2017, 10:41
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,