1 reviews | Active since Oct 2016

17 Nov 2016, 14:56

Absa

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;">I would like to log a complaint against Absa Credit Card department. IAbsa is charging me interest rates that does not make sense to me or to their employees as well. The more money I pay on a monthly basis the greater the interest rate. I have been struggling for days to get the answers I need from Absa. Today I bought an airtime of R50.00 to call absa and the lady by the name of Lebogang Mabuse put me on hold for 25 minutes (of which I'm under the impression that she actually wanted me to hang up) only to say she was typing an e-mail to her seniors because she also does not understand what's happening. I have been writing emails to absa but I am not getting assistance or even a response where else must i go for help?</p> <p> </p>

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Replies (2)
Absa
Absa's reply18 Nov 2016, 09:25
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd

Best regards,

Absa
Absa's reply18 Nov 2016, 09:25
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd

Best regards,