DK
Durette K

1 reviews | Active since Nov 2021

17 Nov 2021, 12:54

Absa

Just want to warn everybody never to deal with Absa. My husband passed away in July. I had to contact them after hearing nothing from Absa Trust. I wasted hundreds of airtime. If you call the customer care line you wait for more than 40 minutes and put through to 5 different consultants. After speaking to a few people the best for life insurance are Sanlam or Momentum. Had very good experience from them. For a will never use Absa Trust. To reach s branch of Absa you phone and wait until the call ends. My husband worked for Absa for over 30 years and was very loyal to them. Unfortunately my experience is the worst ever.

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Replies (1)
Absa
Absa's reply17 Nov 2021, 14:13
Official
Dear Durette Koekemoer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***4.
 Kind regards,Rezona Louw Group Customer Care