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Monica C

1 reviews | Active since Sept 2021

29 Sept 2021, 12:49

ABSA

I logged a dispute a credit subscription with 4 Credit bureaus in SA. 3 Credit Bureau has resolved the case and i also received an email stating that the case was closed with ABSA but with the last case one person at ABSA is refusing to close the case.

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Replies (3)
Absa
Absa's reply29 Sept 2021, 15:08
Official
Dear Monica Cekiso Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
MC
Monica C's update06 Oct 2021, 08:22
Reviewer Update
This issue is still not resolved as i received an email stating that it will be finalized latest on the 4th of October but till today i have not received any feedback.
Absa
Absa's reply06 Oct 2021, 13:00
Official
Dear Monica Cekiso Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Rezona Louw Group Customer Care