Absa

I am working abroad. my debt card was stuck in atm. i contacted my private banker and absa online assistance multiple times. after 4 weeks, i received a response. after many more emails, my wife received my new card 8 weeks later. they stopped and replaced my cred card, instead of my debit card. i have my credit card abroad, which doesn't work anymore and still didn't receive my debit card. i have written complaints to absa multiple times, still no response,