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Martha F

1 reviews | Active since Mar 2015

10 Dec 2019, 16:00

Absa

On the 23rd of October 2019, I opened my banking app on my phone an realized that there was R1500 withdrawn from my credit card. I phoned Absa ***** deparment immediately and report the transaction. They also cancel my credit card and I had to pay R140 for a new card. Absa sent me a letter stating that my card and pin are my responsibility which is true, but the only time I had my card in any machine was the day it was activated in Absa, Klipfontein, Witbank. Since the day I reported this, still nothing. Some lady from Absa phoned me 3 weeks ago saying that the money was drawn at a atm in fourways, Johannesburg.( I am staying in Witbank). She said she is waiting for the camera footage of the atm the money was drawn from. (Still waiting for the footage 3 weeks later) She also said that my card and pin is used at that atm, but I am at home and my card are with me. Now I ask the question, how safe are our bank, money is withdrawn from your account with your card while your card is with you? Today is the 10th of December and still nothing is happening.

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Replies (2)
Absa
Absa's reply11 Dec 2019, 09:56
Official
Dear Martha Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
MF
Martha F's update20 Dec 2019, 17:04
Reviewer Update
Good afternoon, A guy from Absa contact me yesterday, 19 December 2019, stating that the outcome of the investigation is still the same. (My card and pin was used to draw the money at the atm). How can that be if my card is with me and the only time I used my pin is the day it was activated in absa bank. The money was drawn in Fourways, Johannesburg Gauteng and I am living in Witbank, Mpumalanga. This is not on, I am furious because Absa is still waiting for the atm camera footage. It is 4 weeks later and we are still waiting for the footage. This is bad!!!!