ABSA: 14-YEAR OLD CREDIT CARD VS. 4-YEAR OLD BANK ACCOUNT????

13 September 2018: I app**** for a loan / revolving credit / overdraft / credit card with ABSA, my bank, only to find out that I apparently already have an existing credit card = no less than 14 years old. Sitting on the system. Under debt counselling / review.

No statements. No phone calls.

I closed my ABSA account AT THE BRANCH, approximately 17 years ago. I walked over to Nedbank, and opened an account there. I had had quite enough, that day, of ABSA.

4 years ago I opened a savings account at ABSA in Kempton Park. Not a word was mentioned about a credit card being on my name.

I’ve been with ABSA all this time. Not a word was mentioned about a credit card being on my name.

Not until the day I walked into Lucky Mokobane’s office, asking for credit from my bank.

It was Lucky who got Tinyiko Makhubela on the line, at the card division. She told me to email contact card, which I did.

I demanded the signature for the card, where it was spent, and when. If It was me, I wanted proof. Having had my bag ****** out of my car around that time, I was worried about identity *****.

A week later: Nothing.

I called. I emailed. Nothing.

I finally got an email back from Sebolelo Snail, who I (till today) cannot reach.

I called again.

I got through to Phulani Motapa (but I was told later she is Phulani Mosia?). She assured me that

1) There was a note on the system, put there by Tinyiko, stating that the card was being removed from my name 2) That my reference number for the call / card being closed was ********** ********** 00 3) That this was being resolved expediently, and to not worry.

I then emailed Lucky, thrilled. Letting him know I would be through soon, as this card has damaged my chances for any assistance from ABSA.

2 days later I called again. I eventually ended up at both your Auckland Park branch, and your head office, trying to track Tinyiko Makhubela. Why can no one find this woman????

I finally tracked Phulani down again, who didn’t speak to me, but told me via the consultant I was talking to that she would email Tinyiko.

In fact, 3 separate consultants insisted that they were emailing Tinyiko to call me, but that no one could give me her 1) number 2) email. HR at your head office has her listed as Auckland Park. They’ve never heard of her.

I finally got through to Solange and her boss, Lorraine. Now I believe the card and my query are under investigation and it will take 21 working days.

What about me, the client? What about my credit worthiness with ABSA, and the help I need?

How could this have remained under wraps for 14 YEARS?????

This is completely unfair, and unacceptable practice.

I don’t want to wait 21 days. I want answers. ABSA has had 14 Years to resolve this.

I don’t have a bank, as things currently stand. I certainly don’t have service.

I do, however, have one brilliant consultant, by the name of Lucky Mokobane. He calls to check on the progress. He takes an interest in his clients.

ABSA puts a card on your name for 14 years and destroys your credit chances with them – but they don’t tell you about it.

No matter how many times I call or forward the emails to ABSA: NOTHING. No answers. What I got today: The matter is with Legal. And???? Nothing further.

I hung up, horribly frustrated and near tears.

Maybe Lucky should start his own bank. At least people will get service.