BE
Bianca E
1 reviews | Active since Jun 2022
29 Jun 2022, 15:01
ABSA
On the 17 June I had to order a new business card using the ABSA banking app on my phone. 11 days later and numerous frustrating phone calls to the bank I am still waiting for my card. No-one at the bank from the call center to the personal banker can give me any indication of where the card is or reason as to why this process is taking so long and when it will be resolved. Very disappointed with the service that I have received from a bank that I have been supporting for more than 20 years.
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Absa's replyOfficial
30 Jun 2022, 09:04Dear Bianca Evans Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Absa's reply30 Jun 2022, 09:04
Official
Dear Bianca Evans Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw