RC
Roz C

1 reviews | Active since Apr 2018

11 Mar 2021, 06:00

Absa

When my hubby passed away I got a mixed bag of reactions from the staff in the bank, some were frozen and like robots and others were kind to me, others had me in tears because they would not help me, and some went out of their way to make things go smoothly, some were hostile and would run into the portioned off area as they DID NOT WANT TO HELP ME IN ANYWAY POSSIBLE-EVEN IF THEY COULD HAVE HELPED ME, others said strait away sorry for my loss. Now this is what I want to say a big Thank you to all those that took the time in helping me as it was the worst time of my life, I had lost my hubby after being together for 44yrs and I was in shock, on top of that I felt as if I’d just landed in a war zone as lots of people in the bank I’d been with for almost all of my married life had become unhelpful. Even to the point of not paying my hubby’s funeral and told me they could only pay in 3 months time, so I asked what I had to do with my hubby’s body for the 3 months? That was the start of my nightmare. By the way my pension money got paid into my account and Was able to pay for the funeral out of my money........ all I can say is God is good and sends you helpful people during difficult times, Amen.

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Replies (1)
Absa
Absa's reply11 Mar 2021, 09:33
Official
Dear Roz Campbell Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care