KK
Katyusha K

1 reviews | Active since Sept 2017

06 Feb 2025, 12:27

ABSA

ABSA ACTIVATE INSURANCE I would give them nearly a five star when it came to claiming for my household insurance , HOWEVER when it come to actually speaking to anyone or getting any form of feedback regarding my premuim = USELESS. I missed 2 debit orders for my car insurance. I emailed them to try rectify the payments as I have been happy with the service. I certainly do not want to find another car insurance company. But since 2 letters I emailed them, not one response nor call back. I have phoned numerous times to no avail. Please change the waiting tone!!!! Now I recived an email that I am not covered and have lost my car and household insurance. This is super inconvenient and frustrating.

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Replies (1)
Absa
Absa's reply06 Feb 2025, 15:11
Official
Dear Katyusha Kovacs, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsMarvellus ChaukeAbsa Bank Group Customer Care 

Best regards,