JB
Jean-Pierre Botha

1 reviews | Active since Feb 2015

05 Mar 2024, 20:30

Absa

There is only so many times you can tell a bunch of idiots at the bank that there is no one with the name they are requesting at my number. At what point do you stop using words and use pictures instead that they might understand. I have no products with Absa but they call my number and ask for someone else. I was patient the first 5 times they called me and explained the situation but it starts to get frustrating to try and explain when they don't understand. I even went as far as to advise the consultant that they have NO CONSENT to phone me but I still receive calls and messages from Absa containing personal financial information of the client they are trying to reach. I have no relation to this person they are trying to reach and don't know how to get hold of them. It feels like I am talking to a brick wall and also that the bank is not taking the POPI Act seriously. I even went into a branch where they just told me there is nothing they can do to remove my number from the profile. I have never been a client of Absa and this experience taught me to never trust them with anything

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Replies (1)
Absa
Absa's reply06 Mar 2024, 09:23
Official
Dear Jean-Pierre Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management