JM
Joyce M

1 reviews | Active since Nov 2013

27 Aug 2025, 10:40

ABSA

I called ABSA vehicle finance on the 14/08/25 to plead with them not to debit my account come month end August because in July I payed 2 instalments towards my vehicle.The lady I spoke to said to me it was too early to make that sort of arrangement I must make a call by the 25th or during this current week we are in.Today the 27th August I call ABSA again,they are now telling me it's too late for that arrangement,theres nothing they can do.They are now saying they are going to listen to my previous call and hear what was said.Guys eintlik le Nagana motho onka kae chelt in these troubling times...Or must l switch accounts....Aowa I've been with this bank since 1995 when it was still using that other name....now this

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Replies (1)
Absa
Absa's reply27 Aug 2025, 11:20
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***2. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,