ABSA 0 client recognition

Item: Absa
Rating: 1
Author: Terrence N

Greetings.

ABSA customer response services are terrible. 1. I emailed my private banker on 7 August, Gwen Molokoane to change my debit order date. To date no response. This has been a constant issue with her. Previously I sent a request to change dates and query finance costs, no responses no feedback. Yet i'm to be a private bank client. AMAZING.

2. I have a car on Ford Credit, and wanted to include additions to my finance. Tersia Niemandt from AVAF has no people s****s. I receive cold email responses, no greeting nothing. I asked for advice on how my request can be accommodated, I get no responses. I get told I have to speak to the branch manager. She does no provide any assistance, any support and her responses are vague.

How do you keen people like this on staff?

Helpful (0)

Replies (2)

Absa's replyOfficial

27 Aug 2018, 12:39

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply27 Aug 2018, 12:39

Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's replyOfficial

28 Aug 2018, 05:13

Good day Mr Naidoo,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

Absa's reply28 Aug 2018, 05:13

Official

Good day Mr Naidoo,

Best regards,

ABSA 0 client recognition

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