kW
karen W

1 reviews | Active since Aug 2011

18 Aug 2020, 15:47

Abs guilty of reckless lending

complaint against mr johannes van der merwe and mrs Khan both ex watercrest branch for reckless lending - neither of them did a assessment of my statements . Mrs Khan actually upped the monthly cost that i make per month herself as she said "we cant put that low figure they wont accept it" i told her i was trying to get rid of debt instead she got me into much more debt than i could afford. Three months prior to this i tried to get my car refinanced i went thru va va vroom but got turned down by all the banks, Miranda who i spoke to said we have a terrible problem trying to get loans for self employed. I sent a email to Mr van der merwe and he rep**** of which i have a copy in this letter he states as i am self employed a bookkeeper must look over my statements - i still have this email. Yet three months later within an hour with no assessment or anything i get handed a massive loan on a plate which i couldnt afford !!!! When i went into see Mrs Khan i distinctly told her i was trying to get out of debt as i had sold my car and cancelled my insurance on it and closed my credit card - i had bought a second hand car and paid cash for this. My reason for going to the bank was to get a overdraft i was offered of R33000 instead i get talked into a massive loan that i have gone into debt review because i cant afford it. I am not taking responsiblity for irresponsible staff who go against their duties of carrying out essential check ups on customers and telling lies about what i earn on the application. They should get fired for doing this as i am a pension with no pension no job no permanent employed classified as semi disabled and all i do is buy and sell second hand cds on the internet. How do they think i was going to pay off a payment of over R6000 per month? I think this must be investigated by your managing director do not send it to a consultant this needs to be sorted by head office once and for all. I can show you documents which shows they did wrong and also the information has gone t the national credit regulator who is investigating along with an attorney. You have ruined my life and my health has deteriorated because of all this stress that i am now classified medically as permanently disabled and not able to work at all.

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Replies (4)
Absa
Absa's reply18 Aug 2020, 16:42
Official
Dear Karen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***2  Kind regards,Rezona Louw Group Customer Care
kW
karen W's update18 Aug 2020, 17:23
Reviewer Update
I will not accept that banks can get away with reckless lending in this way this is absolute terrible that this has happened to me and since November i have had nothing but hassles because of this i went into debt review because after taking out the loan i realised i couldnt afford it and then i got conned three times i want this reported to your manager as you should fire people who act irresponsiblity and do not adhere to the rules and regulatios of the ncr
kW
karen W's update18 Aug 2020, 17:42
Reviewer Update
I have a lawyer working on this case Matthew Webbstock in Johannesburg
Absa
Absa's reply19 Aug 2020, 11:23
Official
Dear Karen Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***2  Kind regards,Rezona Louw Group Customer Care