Abrupt and rude customer service skills

I'm sitting in your overport city branch and the service level is terrible. How can you address your customers by making a statement that you as the customer are not listening and pretend like the customer don't know what you are taking about.it. customer service is poor and even in the manner of addressing your customers

I have endless issues with the account and still the service level is poor. Please contact me asap from your complaints department