iT
illona T
1 reviews | Active since Mar 2009
31 Jul 2021, 12:24
ABOMNIBLE ABSA
Recently I was in the Somerset Mall branch of ABSA in order to change my address details. I was asked at the door what my visit was in regards to & this was explained. I then waited for an hour to be served only to be asked for my smart ID, [did have my ID book with me] & new proof of residence. Why did the person at the door not ask upfront if I had all this documentation with me??? It would have saved me waiting for NOTHING on some very HARD uncomfortable furniture. The 2 inquiries assistants that I dealt with just had an " I don't care" attitude. ABSAlutely disgusting. Thinking of cancelling my credit card !!!
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Absa's replyOfficial
02 Aug 2021, 11:14Dear Illona, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply02 Aug 2021, 11:14
Official
Dear Illona, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,