Abhorrent service to a decades-long client

Good day to you,

Our company has been a loyal client to ABSA bank for many years, almost 20 years if I recall correctly.

During our almost 20 years we have always received great and caring customer service. Such as that ABSA felt like a bank for us - always ready to help us out or understand when we are having difficulty with providing Annual Financial Statements as our administration/bookkeeping team are in-house and small.

Most of the time our private banker, Nelson was at the wheel of our customer relationship with ABSA.

Since Nelson left +/- 3 years ago, he was swiftly replaced by someone, who was replaced by someone else, and again replaced by a "Natasha Johannes" or ***ca including some other team members ***ca and ***ca.

However, Lusanda has mostly always assisted us kindly, our main complaint is toward Natasha Johannes.

Never have we ever, been treated with such utter gall, disrepect, disgusting, nauseating and abhorrent behavior as was our treatment by Natasha. Natasha was just NEVER satisfied. We provided her and whomever her superiors are with Annual Financial Statements AND with Management reports as fast as we could, and also at GREAT financial cost - but she would ALWAYS just respond with "they are stale" or "these are not relevant anymore" and request the latest accounts.

She always had a sarcastic and threatening mood - although we haven't been in overdraft in more than a year, we understand ABSA requires accounts that are up-to-date, but recently we had provided the most up-to-date accounts. Only to be "downshifted" status and now be without the overdraft facility altogether and also seemingly without any customer relationship representative at ABSA.

Yes, Natasha had given us deadlines and threatened us that we are going to "lose" those privileges, but we were doing all we can to provide what was requested. Honestly, in about the 20 years we have been customers of ABSA, it seems that the only time ABSA really cared for us was when we were paying you interest on our overdraft. Amounting to about R140,000 more or less every year. Now that we are thriving, now we are being tossed aside.

And its not that we didn't provide anything, but it was also that we were being requested the same stuff again and again, just as soon as we submit one thing, its on to the next thing. Like we were being targeted for some reason by Natasha or her superior.

Some years ago we also wanted to leave ABSA as we felt Nelson had our business in his best interest, and wanted to leave for FNB. TO THIS DAY, we were UNABLE to leave ABSA as ABSA FAILED to provide FNB with the documents they required. Our application was opened and closed, then reopened at least 3 TIMES! We should have taken you to the competition commission.

Your staff's conduct over the last 3 years toward us has been quite shameful and shocking.

We will be looking to close all of our accounts with ABSA and provide business to a bank that actually cares about us, putting us first and providing us with first class service - not to mention for MUCH MUCH MUCH cheaper.

You'll hear soon from us in closing private and business accounts and moving all of our asset finance to a different bank.

Also, your online feedback page does conveniently not work.

Good riddance.