EE
Elana E
1 reviews | Active since Jan 2012
01 Aug 2022, 15:51
Abhorrent service from Absa Insurance!
Our first leak came the 22nd of April 2022. I duly reported and got a claim number.... 3,5 months down the line it is still not finalised. Absa internal processes are a nightmare and is the cause for the delay in the finalisation.
2nd leak came the 16th of July in the main en suite and to date water is still streaming down the walls 3rd week after lodging the claim. Now the damage is increasing daily
3rd issue was lodged the 18th of July. Fireplace was storm damaged. To date water is still streaming via the chimney damaging wiring and wooden floors. Report was emailed to handler 26th of July. To date no instruction on repair.
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Replies (4)EE
Elana E's updateReviewer Update
03 Aug 2022, 14:16And still NO action! Many messages that my complaint was received but very limited action. These repairs MUST be completed by the 10th of July. I told the agents when I reported it on the 16th & 18th of July and AGAIN on the 25th. But Absa gives a feather!!
No one has been sent to remove the toilet. No one has been sent to remove a marble top. This job was booked for today & tomorrow (3 & 4 Aug) and nothing!
#worstserviceprovider
#Absa
No one has been sent to remove the toilet. No one has been sent to remove a marble top. This job was booked for today & tomorrow (3 & 4 Aug) and nothing!
#worstserviceprovider
#Absa
EE
Elana E's update03 Aug 2022, 14:16
Reviewer Update
And still NO action! Many messages that my complaint was received but very limited action. These repairs MUST be completed by the 10th of July. I told the agents when I reported it on the 16th & 18th of July and AGAIN on the 25th. But Absa gives a feather!!
No one has been sent to remove the toilet. No one has been sent to remove a marble top. This job was booked for today & tomorrow (3 & 4 Aug) and nothing!
#worstserviceprovider
#Absa
No one has been sent to remove the toilet. No one has been sent to remove a marble top. This job was booked for today & tomorrow (3 & 4 Aug) and nothing!
#worstserviceprovider
#Absa
Absa's replyOfficial
03 Aug 2022, 15:54Dear Elana
We will make a follow-up with the Claims department.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We will make a follow-up with the Claims department.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply03 Aug 2022, 15:54
Official
Dear Elana
We will make a follow-up with the Claims department.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We will make a follow-up with the Claims department.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
EE
Elana E's updateReviewer Update
04 Aug 2022, 08:59It is 9am and no one on site. Yet another day yet another frustration
EE
Elana E's update04 Aug 2022, 08:59
Reviewer Update
It is 9am and no one on site. Yet another day yet another frustration
EE
Elana E's updateReviewer Update
08 Aug 2022, 13:13When your home insurance company (ABSA Insurance) ghosts you and do not reply to any messages.
#WhatswrongwithAbsa
#poorservice
#WhatswrongwithAbsa
#poorservice
EE
Elana E's update08 Aug 2022, 13:13
Reviewer Update
When your home insurance company (ABSA Insurance) ghosts you and do not reply to any messages.
#WhatswrongwithAbsa
#poorservice
#WhatswrongwithAbsa
#poorservice