LB
Leon B
1 reviews | Active since Feb 2014
07 Dec 2020, 12:23
Abhorrent Service from ABSA
I have logged a claim for a storm damaged lightning conductor at my home with ABSA on the 4th of November 2020. Despite numerous reminders and escalation to whomever I could find (Customer services, Private Banker, etc) they have still to date (7 December) not been able to finalize the claim - despite having received the reports/quotations weeks ago. My thatch roof house have been without proper lightning protection since then.
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Replies (3)
Absa's replyOfficial
07 Dec 2020, 13:53Dear Leon, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***4. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards Daphne Le Grange
Regards Daphne Le Grange
Absa's reply07 Dec 2020, 13:53
Official
Dear Leon, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***4. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards Daphne Le Grange
Regards Daphne Le Grange
LB
Leon B's updateReviewer Update
07 Dec 2020, 16:55- I miraculously received a response from Absa today to just be informed the claim was declined due to wear and tear - which took them more than a month to decide on. Factors such as severe winds and storm are apparently irrelevant. Time I took my business elsewhere.....
LB
Leon B's update07 Dec 2020, 16:55
Reviewer Update
- I miraculously received a response from Absa today to just be informed the claim was declined due to wear and tear - which took them more than a month to decide on. Factors such as severe winds and storm are apparently irrelevant. Time I took my business elsewhere.....
Absa's replyOfficial
08 Dec 2020, 12:48Dear Leon
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***4.
Your matter is still under investigation will provide feedback before end of day 10/12/20.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***4.
Your matter is still under investigation will provide feedback before end of day 10/12/20.
Regards
Daphne Le Grange
Absa's reply08 Dec 2020, 12:48
Official
Dear Leon
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***4.
Your matter is still under investigation will provide feedback before end of day 10/12/20.
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***4.
Your matter is still under investigation will provide feedback before end of day 10/12/20.
Regards
Daphne Le Grange