Abhorrent service - ABSA VAF won't refund MY money!!!

I traded in my vehicle in June 2017 and requested a settlement letter. Received a settlement value and submitted to the dealership who then started the payment process on 29/06/2017. A day later 30/06/2017, I received a second settlement letter with a lower value. Queried the second LOWER value with absa and was advised that I would be refunded the difference of R 24 827.55. Was told to go into a branch as it could not be done over the telephone. 16/07/2017 visited absa branch at mall of africa and was advised by *****gwa Mamabolo that it can only be done over the telephone with VAF dept. call logged with VAF Ref: ********** 0. - No follow up from absa whatsover. 12/08/2017 called VAF: Lucia Skosana logged call Ref: ********** 3 - advised there would be a 3 day turnaround time for the refund. 16/08/2017 called VAF: Lucia Skosana - The issue is with admin dept. 22/08/2017 called VAF: Lucia Skosana - Still awaiting response from admin. 30/08/2017 Lucia emails me: she is STILL waiting for feedback 06/09/2017 I email Lucia demanding progress report. Lucia advises I call the Banking Ombud. 20/10/2017 Call absa complaints: Sophie Ref: ********** 26/10/2017 Call absa complaints: Case manager Christal Vergie is handling the complaint 31/10/2017 Email from Christal Vergie: R14 006.93 has been refunded to me and the case is now closed. 31/10/2017 I advise Christal Vergie that case must not be closed as R 10 820.62 is still owed to me. 01/11/2017 I receive the R14 006.93. I then email Christal to acknowledge receipt and remind her of the remaining R 10 820.62 still owed to me. 01/11/2017 Christal responds: "I have escalated it through to the manager of the department and awaiting feedback. I will provide you with the confirmation as soon as I received the feedback." 03/11/2017 I email Christal for follow-up. - No response from Christal 10/11/2017 I call Christal's office number - No answer. 10/11/2017 I call Complaints line asking for Christal - She is in a meeting and will return my call when done. 17/11/2017 I call Christal's office number again - No answer. 17/11/2017 I call Complaints line asking for Christal - She is again in a meeting and will return my call when done. I call Resolve dept at absa to complain about the way my first complaint is being handled!!! Pravesh advises that the system shows my case IS CLOSED!!! He will email Christal and ask her to contact me ASAP. STILL NO FOLLOW-UP WITH ME!!! 5 Months down the line and I am still owed R 10 820.62

Thanks absa for the absolute **** service you offer. You guys are all a bunch of *********** ******* who are quick to demand when money is owed to you but disregard cases where you owe a client. SIES!