Abhorrent Service

Good day,

I have vehicle accounts with ABSA and have been a client for 10 years now. I advised them of my intention to pay money into the account to reduce the term of my loan. They went ahead and reduced installment even after confirming my request was effected accordingly. I realised it late and tried to reach them via call centre ***and would each time hold for more than 10 minutes waiting to connect with no success. Was advised to send an email by my private banker to ********** with no success, no response at all.

My request to add one of my vehicle onto my internet banking profile was also not attended to.

In hindsight this bank has not really been to help me, but itself and has not done any positive things for me. I ask myself why am I still banking with them anyway?