UC
Ursula C
1 reviews | Active since Jun 2011
12 Jul 2019, 10:42
Abhorrent Customer Service
On 25 June I did a review on the sub-standard services received from ABSA Enterprise Banking, on 28 June Nthabiseng Sibande (Specialist Case Manager: Customer Value Management) responded advising that I would receive feedback fromteh relevant business unit. On 3rd July they requested I sign a transfer form which was done within an hour. It is now the 12 July, 2 weeks have passed and there is still no news of my new Enterprise Banker. ABSA, how do plan on keeping the clients you have, let alone grow, if you are unable to service them timeously? I am abhorred by your lack of professionalism is an understatement.
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Replies (3)
Absa's replyOfficial
12 Jul 2019, 16:47 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply12 Jul 2019, 16:47
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
UC
Ursula C's updateReviewer Update
19 Jul 2019, 09:20AND THE GREAT ABSA SERVICE DEFICIENCY CONTINUES.................................
I have now been requesting the change of the individual on my account since the 28th June 2019, today, the 19th July 2019 and you have still been unable to actually service your client. Whilst I understand that this is a new business account, as a result of your shocking service (or lack thereof) I have been ensuring that most of my deposits go into my other company account so as not to have to deal with ABSA’s total incompetence. I assure you that this account will be closed come end of February 2020 at the end of my financial year, I do however expect that some action will be taken by close of business TODAY to ensure that I know who my new banker is. Failing this, there will be one very loud, unhappy customer in your branch on Monday morning kicking up an absolute stink about your inability to provide any kind of service. Lebogang – you, Madam, have gone above and beyond to aggravate a festering relationship by your failure to do anything timeously including, but not limited to, your inability to have my account removed from your profile. I hope you go on some much needed training and are removed from Enterprise banking so that other business owners do not have to suffer your incompetence.
Maybe now I will get some movement from your ameteur Enterprise Banker?
I have now been requesting the change of the individual on my account since the 28th June 2019, today, the 19th July 2019 and you have still been unable to actually service your client. Whilst I understand that this is a new business account, as a result of your shocking service (or lack thereof) I have been ensuring that most of my deposits go into my other company account so as not to have to deal with ABSA’s total incompetence. I assure you that this account will be closed come end of February 2020 at the end of my financial year, I do however expect that some action will be taken by close of business TODAY to ensure that I know who my new banker is. Failing this, there will be one very loud, unhappy customer in your branch on Monday morning kicking up an absolute stink about your inability to provide any kind of service. Lebogang – you, Madam, have gone above and beyond to aggravate a festering relationship by your failure to do anything timeously including, but not limited to, your inability to have my account removed from your profile. I hope you go on some much needed training and are removed from Enterprise banking so that other business owners do not have to suffer your incompetence.
Maybe now I will get some movement from your ameteur Enterprise Banker?
UC
Ursula C's update19 Jul 2019, 09:20
Reviewer Update
AND THE GREAT ABSA SERVICE DEFICIENCY CONTINUES.................................
I have now been requesting the change of the individual on my account since the 28th June 2019, today, the 19th July 2019 and you have still been unable to actually service your client. Whilst I understand that this is a new business account, as a result of your shocking service (or lack thereof) I have been ensuring that most of my deposits go into my other company account so as not to have to deal with ABSA’s total incompetence. I assure you that this account will be closed come end of February 2020 at the end of my financial year, I do however expect that some action will be taken by close of business TODAY to ensure that I know who my new banker is. Failing this, there will be one very loud, unhappy customer in your branch on Monday morning kicking up an absolute stink about your inability to provide any kind of service. Lebogang – you, Madam, have gone above and beyond to aggravate a festering relationship by your failure to do anything timeously including, but not limited to, your inability to have my account removed from your profile. I hope you go on some much needed training and are removed from Enterprise banking so that other business owners do not have to suffer your incompetence.
Maybe now I will get some movement from your ameteur Enterprise Banker?
I have now been requesting the change of the individual on my account since the 28th June 2019, today, the 19th July 2019 and you have still been unable to actually service your client. Whilst I understand that this is a new business account, as a result of your shocking service (or lack thereof) I have been ensuring that most of my deposits go into my other company account so as not to have to deal with ABSA’s total incompetence. I assure you that this account will be closed come end of February 2020 at the end of my financial year, I do however expect that some action will be taken by close of business TODAY to ensure that I know who my new banker is. Failing this, there will be one very loud, unhappy customer in your branch on Monday morning kicking up an absolute stink about your inability to provide any kind of service. Lebogang – you, Madam, have gone above and beyond to aggravate a festering relationship by your failure to do anything timeously including, but not limited to, your inability to have my account removed from your profile. I hope you go on some much needed training and are removed from Enterprise banking so that other business owners do not have to suffer your incompetence.
Maybe now I will get some movement from your ameteur Enterprise Banker?
Absa's replyOfficial
19 Jul 2019, 10:38 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,
Absa's reply19 Jul 2019, 10:38
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Best regards,