Abhorrent

Absa, I am so very tired of dealing with your surprises. My mobile bank app not working since Friday. How embarrassing. I tried to do a transfer for a private purchase and could not do it. Had to drive back on Saturday and pay the person in cash. I tried to log in a hundred times trying to verify my account over the weekend. No verification code? And yes I did try to log in with both Wi-Fi and then mobile connection. No luck.

It is now Monday. I tried to do banking from desk top this morning but cannot get verification code because you disabled my mobile bank app? Phoning you is no option. I have been holding on for hours and have now run out of airtime? There is nobody on the other side that answers calls in your centre. I presume you cannot keep up with all the complaints in your call centre.

I was told to go into the bank to remove Absa Rewards account from my phone, another ridiculous decision of mine to join this useless invention for a while. I cancelled it and was told afterwards that I have to queue (minimum 1.5 hours) at our local Absa branch to remove it from my bank app? Why, if you you want to minimize customers in the bank. Everything else is managed from my app?

The only regret I have is that I have not switched banks years ago when I saw you bad service coming like a tsunami. The aggravation that I am going through today is just one too many times. Nobody will refund me for my airtime, time off at work, travelling to a branch and sitting there for hours. And most of all the inconvenience!

I am so over you guys!