Abel Johannes Kortje

My late wife has account with Absa, and she passed on January 2021, her salary of December 2020 was paid into her account. I submitted all the required documents to the branch in this year 2022, I made almost 4 calls and visited the branch on 2 to 3 occasions, every time called in I was promised next week, and it never happened. The last time U called another consultant told me I need to open special account, cause an email was sent on 26 September to the branch to follow the instruction. However I am very disappointed in Absa as financial institution who is inconsistent in dealing with same transaction. It also seems you need to produce same old same documents , seems whatever you have submitted disappeared every time. I have lost hope with Absa cause that is absurd pathetic to kept someone's money so long and it is clear , client's intrest is not been taken care of it is the institution who have no concern and intrest to the well-being of their clients.