Abca Activate

I am writing to urgently address the ongoing delay in settling my insurance claim, which was initiated on 01 January 2023. The incident involved my car, which was unfortunately involved in an accident on the 24th of December 2022. Regrettably, all occupants of the vehicle, including the driver, passed away.

Following the incident, I promptly logged a claim request and provided all the necessary documents and information as per your requirements. It has now been an incredibly frustrating six months since the incident occurred, and I am still without a resolution. This situation is causing immense financial strain as I am not only paying my premiums but also continuing to meet the monthly car installment despite not having access to the vehicle.

I have previously contacted Absa Activate, most recently on [24-06 2023, and was assured that I would receive an update within two business days. Regrettably, I have not received any communication regarding the status of my claim as promised. Today, I contacted your company once again, only to receive the same response of awaiting an update.

I kindly request your immediate attention and action regarding my claim. The prolonged delay in settling this matter has caused significant hardship and distress for me. I implore you to prioritize my case and provide a clear timeline for when I can expect a resolution.